Job Description
Are you ready to launch a rewarding career in the technology sector without prior experience?
We are currently seeking night shift Technical Support Representatives to join our elite team in Jacksonville, FL. At Apex Support Solutions, we believe in talent, not just experience. That’s why we offer comprehensive, paid training to get you up to speed on our proprietary systems. If you are disciplined, eager to learn, and looking for a stable full-time position with a premium shift differential, we want to meet you.
Why Join Us?
- Zero Experience Required: We provide all the training you need to become a certified support agent.
- Lucrative Shift Pay: Earn a premium hourly rate for working during our peak operational hours.
- Growth Opportunities: A clear pathway from Tier 1 support to Senior Specialist and Team Lead roles.
- Modern Work Environment: Collaborative, tech-forward culture with flexible home-office setups.
Responsibilities
- Resolve technical inquiries and account issues for our diverse client base via phone and email.
- Utilize our internal knowledge base to troubleshoot hardware, software, and connectivity problems.
- Document all customer interactions and resolutions accurately in our CRM system.
- Collaborate with senior support agents during night operations to ensure complex issues are escalated correctly.
- Maintain a high level of customer satisfaction (CSAT) scores by delivering empathetic service.
- Stay updated on product updates and service protocols through continuous learning sessions.
Qualifications
- Energetic and articulate communicator with a professional demeanor.
- Willingness to work rotating night shifts (6:00 PM – 3:00 AM).
- Basic computer proficiency and fast typing skills.
- Reliable high-speed internet connection and a quiet workspace.
- Strong problem-solving mindset and the ability to learn new software quickly.
- High school diploma or equivalent required.