Job Description
Are you ready to kickstart a rewarding career in Information Technology? We are currently seeking dedicated professionals for our Night Shift Technical Support Associate role in Houston, TX. This is a training provided position designed to help you build the essential skills needed for a long-term career in tech support. If you thrive in a fast-paced environment and enjoy helping others solve problems, we want to hear from you!
Why Join Us?
- Paid Training: No prior IT experience requiredâwe provide the roadmap to success.
- Night Shift Perks: Enjoy competitive pay with no commute during rush hour.
- Growth Opportunities: Clear path from entry-level support to senior technical roles.
Join a team that values your potential and invests in your future. Apply today to secure your position in Houstonâs thriving tech sector.
Responsibilities
- Provide technical support to customers via phone, email, and chat during night hours.
- Utilize our comprehensive training program to diagnose and resolve hardware and software issues.
- Document all customer interactions and solutions accurately in the CRM system.
- Collaborate with the day shift team to ensure continuity of service.
- Stay updated on product knowledge and troubleshooting techniques.
- Escalate complex issues to senior technicians when necessary.
Qualifications
- High School Diploma or GED required.
- Basic computer proficiency and typing skills (40+ WPM).
- Ability to work flexible night shift schedules (e.g., 10 PM - 6 AM).
- Strong communication and active listening skills.
- Willingness to undergo paid on-the-job training.
- No prior IT experience requiredâtraining is provided!