Job Description
Are you looking for a stable career in the heart of Texas with opportunities for rapid advancement? Austin Digital Solutions is currently hiring Night Shift Tech Support Agents to join our dynamic customer service team.
Why Apply?
- Zero Experience Needed: We believe in training our own. If you have a great attitude and a willingness to learn, we will teach you the rest.
- Night Shift Advantage: Enjoy your mornings and afternoons while earning a competitive wage.
- Growth Path: Many of our current managers started exactly where you are.
We are looking for motivated individuals who can work independently and thrive in a fast-paced environment.
Responsibilities
- Provide exceptional technical support and customer service during evening and night hours.
- Assist customers with troubleshooting software, hardware, and account issues.
- Document all interactions and resolutions accurately in the CRM system.
- Participate in daily training sessions and shadow senior agents.
- Collaborate with the day-shift team to ensure 24/7 coverage.
Qualifications
- High school diploma or equivalent (GED).
- Must be legally authorized to work in the United States.
- Reliable high-speed internet connection and a quiet workspace.
- Ability to work rotating night shifts, including weekends and holidays.
- Basic computer literacy and strong communication skills.