Job Description
Join MiamiTech Solutions' award-winning customer experience team as a Part-Time Customer Support Trainee! We're seeking passionate individuals with exceptional communication skills to provide world-class support to our diverse clientele. This entry-level role offers comprehensive training in ticketing systems, product knowledge, and conflict resolution—perfect for launching your career in customer service. Enjoy flexible scheduling, a collaborative work environment, and opportunities for growth within our dynamic organization.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Document cases accurately in Zendesk while maintaining resolution timelines
- Collaborate with senior agents to resolve complex technical issues
- Identify trends in customer feedback to improve service quality
- Adhere to company SLAs and compliance standards for all interactions
- Participate in bi-weekly training sessions on new products and processes
- Contribute to knowledge base articles for self-service resources
Qualifications
- High school diploma or equivalent (college students encouraged to apply)
- Basic proficiency with Microsoft Office Suite and CRM software
- Strong typing skills (minimum 40 WPM) and clear verbal communication
- Ability to work flexible hours including weekends and holidays
- Patience and problem-solving aptitude in high-pressure situations
- Fluency in English and Spanish (bilingual candidates preferred)
- Passion for helping others and learning new technologies