Job Description
Join our award-winning customer service team in Buffalo, NY! ConnectCare Solutions is seeking motivated Call Center Agents for immediate contract positions with potential for permanent hire. Enjoy competitive pay, flexible scheduling, and comprehensive training. Make an impact by delivering exceptional support to our clients while advancing your career in a dynamic, fast-paced environment.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call volume, resolution time)
- Collaborate with team members to improve service quality
- Adhere to company policies and compliance standards
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service/call center experience
- Strong verbal communication and active listening skills
- Ability to multitask in high-pressure situations
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Flexible availability including evenings/weekends