Job Description
Join our award-winning customer team in Phoenix! We're seeking motivated individuals for our part-time Customer Service Specialist role with comprehensive paid training. No prior experience required – we'll equip you with all skills needed to succeed in a dynamic environment. Enjoy flexible scheduling, competitive pay, and career growth opportunities. Perfect for students or professionals seeking supplemental income.
Why Work With Us?
- Free industry certification training
- Flexible daytime/weekend shifts
- Performance-based bonuses
- Comprehensive benefits package (PT eligible)
Responsibilities
- Handle inbound customer inquiries via phone/email/chat
- Resolve billing and service issues using CRM tools
- Process orders and update customer records
- Meet/exceed quality and productivity metrics
- Collaborate with team to improve service processes
- Document interactions accurately in company systems
- Participate in ongoing training sessions
Qualifications
- High school diploma or equivalent
- Strong communication skills (verbal/written)
- Basic computer proficiency
- Ability to multitask in fast-paced setting
- Customer-focused mindset
- Reliable transportation to downtown Phoenix
- Must pass background check
- 18+ years of age