Job Description
Are you looking for an entry-level night shift job in San Diego with room for growth? San Diego Connect Solutions is currently hiring enthusiastic individuals to join our 24/7 support team. We provide comprehensive training, so no prior technical experience is required—just a passion for helping others and a reliable work ethic.
Why Work With Us?
• Night Shift Flexibility: Enjoy a consistent schedule with no early morning commutes.
• Career Advancement: We promote from within; many of our managers started in entry-level roles.
• Modern Tools: Work with cutting-edge CRM software and remote support tools.
Job Summary
As a Night Shift Customer Support Specialist, you will be the first point of contact for our clients. You will troubleshoot technical issues, answer product questions, and ensure customer satisfaction while working in a dynamic, team-oriented environment.
Responsibilities
- Handle inbound and outbound customer inquiries via phone and live chat during night hours.
- Troubleshoot basic software and hardware issues using provided scripts and tools.
- Document all customer interactions and technical resolutions accurately in our database.
- Escalate complex issues to senior technicians while keeping the customer informed.
- Maintain a professional and positive demeanor while managing high call volumes.
- Collaborate with the day shift team to ensure seamless customer continuity.
Qualifications
- High school diploma or GED required.
- Basic computer literacy and typing skills (35+ WPM).
- Strong written and verbal communication skills.
- Ability to work a rotating night shift schedule (e.g., 7:00 PM to 3:00 AM).
- Must be reliable, punctual, and able to pass a background check.
- Previous customer service experience is a plus but not mandatory.