Job Description
Join our dynamic team as an Entry-Level Customer Service Specialist and kickstart your career while enjoying a flexible weekend schedule! At Wichita Community Services, we value fresh perspectives and provide comprehensive training to help you succeed. This role is perfect for students, career changers, or anyone seeking work-life balance with weekends off. Enjoy competitive pay, growth opportunities, and a supportive environment where your contributions make a real difference in our community.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve service issues efficiently using our CRM system and knowledge base
- Document interactions accurately in our customer management platform
- Collaborate with cross-functional teams to address complex customer needs
- Process transactions and maintain detailed records of customer interactions
- Participate in ongoing training to enhance product knowledge and service skills
- Uphold company standards for quality and customer satisfaction metrics
Qualifications
- High school diploma or equivalent (students encouraged to apply)
- Strong communication skills with clear verbal and written abilities
- Basic computer proficiency and comfort learning new software
- Ability to work independently and manage time effectively
- Positive attitude and problem-solving mindset
- Availability for weekend shifts (Saturday/Sunday 8am-6pm)
- No prior experience required – we provide comprehensive training
- Must pass background check and drug screening