Job Description
Are you looking for an exciting career opportunity in Tampa? Apex Support Solutions is currently seeking motivated Entry Level Customer Support Representatives to join our dynamic night shift team. We prioritize career growth and provide comprehensive training to help you succeed. If you have a passion for helping others and want to start your professional journey with a top-tier company, we want to hear from you.
Why Join Us?
- Competitive hourly pay ($18.00 - $22.00)
- Comprehensive benefits package (Health, Dental, Vision)
- Flexible scheduling for night shift workers
- Clear path for career advancement
- Modern office environment in the heart of Tampa
Responsibilities
- Handle High-Volume Inquiries: Assist customers via phone and email regarding products, services, and account inquiries.
- Resolve Issues: Troubleshoot customer concerns efficiently and escalate complex issues to the appropriate team members.
- Documentation: Maintain accurate and up-to-date records of all customer interactions and transactions.
- Team Collaboration: Work closely with the day shift team to ensure seamless service continuity and share feedback.
- Product Knowledge: Learn and demonstrate a deep understanding of our products to provide accurate information.
- Quality Assurance: Meet and exceed performance metrics and quality standards during every shift.
Qualifications
- Education: High School Diploma or GED required.
- Experience: No prior experience necessary; full training is provided.
- Availability: Must be available to work rotating night shifts (e.g., 10:00 PM - 7:00 AM).
- Skills: Strong verbal communication skills and a friendly, patient demeanor.
- Technical: Basic computer proficiency and typing speed of 35+ WPM.
- Reliability: Must have reliable transportation to the Tampa office location.