Job Description
Are you looking for an entry-level opportunity in Virginia Beach that offers flexibility and growth? We are seeking a dedicated Night Shift Customer Support Specialist to join our 24/7 operations team. If you thrive in a fast-paced environment and enjoy helping people, we want to hear from you! This role offers a competitive hourly wage and the chance to build a long-term career in tech support without requiring prior experience.
As part of our team, you will play a crucial role in ensuring our clients receive top-tier assistance around the clock. We provide comprehensive training to help you succeed, making this the perfect stepping stone for your professional journey.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat during the night shift.
- Resolve technical issues and provide accurate information to clients using established troubleshooting protocols.
- Document all interactions and resolutions in our CRM system accurately and efficiently.
- Collaborate with the day shift team to ensure seamless service continuity and issue follow-up.
- Maintain a high level of professionalism, patience, and empathy while managing high call volumes.
- Identify and escalate complex issues to senior technical staff when necessary.
Qualifications
- High school diploma or GED equivalent required.
- Ability to work night shifts (11:00 PM – 7:00 AM) on a rotational schedule.
- Strong verbal communication and active listening skills.
- Basic computer proficiency and typing speed (40+ wpm).
- Reliable internet connection and home office setup (if hybrid/remote role).
- A self-starter attitude with a desire to learn and grow within the company.