Job Description
Join Capital City Services and launch your career in the heart of Washington DC! We're seeking motivated individuals for our entry-level night shift customer specialist role. Enjoy competitive pay, comprehensive training, and opportunities for advancement while serving diverse clients in our dynamic urban environment. Perfect for students, career changers, or anyone seeking flexible hours with growth potential.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism
- Process transactions and maintain accurate client records in CRM systems
- Collaborate with cross-functional teams to resolve complex customer issues
- Meet performance metrics including call quality and resolution targets
- Document interactions and escalate unresolved issues to supervisors
- Participate in ongoing training programs to enhance service skills
Qualifications
- High school diploma or equivalent required
- Strong verbal and written communication skills
- Basic proficiency with Microsoft Office and CRM software
- Ability to work independently in a fast-paced environment
- Flexibility to work nights (11 PM - 7 AM) with rotating weekends
- Customer service mindset with problem-solving aptitude
- No prior experience necessary – full training provided