Job Description
Join our award-winning customer service team as a Part-Time Call Center Agent in Lincoln, NE! We're seeking energetic individuals to deliver exceptional experiences while enjoying flexible scheduling. As a key player in our support hub, you'll resolve inquiries with empathy and efficiency—all while building valuable career skills in a dynamic environment.
Why Choose Us?
- Competitive hourly pay with performance bonuses
- Free parking and modern workspace
- Comprehensive paid training
- Opportunities for advancement
- Supportive team culture
Responsibilities
- Handle incoming customer calls with professionalism and empathy
- Resolve billing, technical, and account inquiries using CRM systems
- Document interactions accurately in Salesforce and Zendesk
- Meet/exceed quality and productivity metrics
- Collaborate with team leads to improve service processes
- Upsell products/services when appropriate
- Participate in weekly coaching sessions
Qualifications
- High school diploma or equivalent (college preferred)
- 6 months customer service or call center experience
- Strong typing skills (35+ WPM)
- Proficiency with Microsoft Office Suite
- Excellent verbal communication and active listening
- Ability to multitask in fast-paced environment
- Reliable transportation to O Street location
- Flexible availability (evenings/weekends required)