Job Description
Join Nexus Tech Solutions' award-winning paid training program and launch your IT career with zero experience required! We're seeking motivated individuals in Austin for our fully remote entry-level Tech Support Specialist position. Enjoy comprehensive paid training (4 weeks), flexible remote work arrangements, and a clear career growth path. Our program covers cloud computing fundamentals, troubleshooting methodologies, and customer service excellence – all while earning a competitive salary. No degree or prior tech experience needed – just bring your eagerness to learn and grow with our innovative team!
Responsibilities
- Complete comprehensive paid training in cloud computing and IT support protocols
- Provide remote technical support to clients via chat, email, and phone
- Document troubleshooting steps and customer interactions in CRM systems
- Collaborate with senior engineers to resolve complex technical issues
- Develop expertise in AWS/Azure fundamentals during training period
- Maintain 95% customer satisfaction through empathetic communication
- Participate in weekly skill-building workshops and certification prep
Qualifications
- No prior IT experience required – training provided
- High school diploma or equivalent (students welcome)
- Strong problem-solving and analytical thinking abilities
- Excellent written and verbal communication skills
- Self-motivated with ability to work independently remotely
- Basic computer proficiency and internet reliability
- Willingness to obtain CompTIA A+ certification during employment
- Must be legally authorized to work in the United States