Job Description
Launch Your Tech Career with Paid Training in Portland!
Join our award-winning IT Support team and gain industry certifications through our comprehensive 12-week paid training program. No prior experience required – we invest in motivated individuals ready to build lasting careers in technology. Enjoy competitive compensation, mentorship from senior engineers, and clear advancement paths within our rapidly growing company.
Our training covers cloud systems, network security, and customer service excellence. Upon completion, you'll become a fully-fledged IT Support Specialist maintaining critical infrastructure for Fortune 500 clients. Apply today to start your journey toward a stable, future-proof tech career in Portland's vibrant tech hub.
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network systems
- Monitor and maintain cloud infrastructure (AWS/Azure) under guidance
- Document technical procedures and create troubleshooting guides
- Collaborate with cross-functional teams to resolve complex issues
- Participate in ongoing certification training during program
- Deliver exceptional customer service with SLA adherence
- Contribute to system security protocols and compliance
Qualifications
- High school diploma or equivalent (college preferred)
- Strong problem-solving and analytical skills
- Basic computer literacy (Windows/Mac OS, internet navigation)
- Excellent written and verbal communication abilities
- Self-motivated with ability to learn technical concepts
- Willingness to obtain CompTIA A+/Network+ certifications
- Valid Oregon driver's license for occasional on-site visits
- Pass background check and drug screening