Job Description
Join NexusTech Solutions' award-winning training program and kickstart your IT career! We're urgently hiring remote Entry-Level Tech Support Specialists in Chicago. No prior experience required – we provide comprehensive paid training covering cloud systems, cybersecurity basics, and client management. Enjoy flexible remote work while supporting Fortune 500 clients from your home office. Our Chicago-based team offers mentorship, growth opportunities, and competitive benefits. Apply now to join our innovative tech community!
Responsibilities
- Provide remote technical support via phone, chat, and email for enterprise clients
- Diagnose and resolve hardware/software issues using ticketing systems
- Document all support interactions in CRM databases
- Collaborate with senior engineers on complex troubleshooting
- Complete monthly training modules to expand technical skills
- Monitor system performance and report potential threats
- Conduct remote device setup and configuration
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic computer literacy and internet navigation skills
- Strong problem-solving and communication abilities
- Self-motivated with ability to work independently
- Reliable high-speed internet connection
- Willingness to complete 4-week paid training program
- Availability for flexible shifts including weekends