Job Description
Join TechNova Solutions as an Entry-Level IT Support Specialist and kickstart your career in technology! We're urgently seeking motivated individuals with no prior experience to join our dynamic team in Raleigh, NC. This role offers comprehensive training, mentorship, and a clear growth path into cybersecurity or cloud computing. Enjoy competitive benefits, flexible work arrangements, and an innovative work environment where your contributions matter.
Responsibilities
- Provide technical assistance to employees via phone, email, and in-person support
- Install, configure, and troubleshoot hardware/software systems
- Document technical issues and maintain accurate service records
- Collaborate with senior IT staff on system upgrades and maintenance
- Assist with cybersecurity best practices implementation
- Participate in cross-departmental technology initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- Strong problem-solving and analytical abilities
- Excellent written and verbal communication skills
- Basic knowledge of Microsoft Office and Windows OS
- Ability to learn new technologies quickly
- Customer service mindset with patience and empathy