Job Description
Launch your tech career with our comprehensive paid training program! InnovateTech Solutions seeks motivated individuals for our remote Part-Time Tech Support Specialist position in Chicago. No prior experience required—we provide all the training needed to succeed in this dynamic role. Enjoy flexible hours while building valuable technical skills in cybersecurity, troubleshooting, and customer service.
This hybrid opportunity combines remote work with occasional on-site collaboration at our downtown Chicago office. Our 4-week paid training covers network fundamentals, OS troubleshooting, and ticket management systems. Join a team dedicated to your professional growth with clear pathways to advancement.
Responsibilities
- Provide remote technical support via phone, chat, and email for enterprise clients
- Diagnose hardware/software issues using diagnostic tools and remote access
- Document all interactions in CRM systems with detailed resolution notes
- Participate in bi-weekly training sessions to enhance technical knowledge
- Collaborate with senior engineers on complex escalated cases
- Maintain security protocols during remote access sessions
- Contribute to knowledge base articles for internal training resources
Qualifications
- High school diploma or equivalent; college students welcome to apply
- Strong problem-solving abilities and logical reasoning skills
- Basic computer literacy (Windows/Mac, browsers, productivity software)
- Excellent verbal communication and customer service aptitude
- Reliable internet connection and quiet home office setup
- Ability to work independently while collaborating in a virtual team
- Willingness to learn technical concepts through structured training