Job Description
Launch your tech career with our comprehensive paid training program! No experience required – we're seeking motivated individuals ready to grow in the dynamic IT field. As an Entry-Level IT Support Specialist, you'll receive hands-on training in network administration, cybersecurity fundamentals, and system troubleshooting. Our 12-week paid training program includes mentorship from industry experts and a guaranteed full-time position upon completion. Join our diverse team in Austin and build a future-proof career with competitive benefits, flexible schedules, and clear advancement pathways.
Responsibilities
- Provide Tier 1 technical support for hardware/software issues
- Install, configure, and maintain computer systems and networks
- Document IT processes and create troubleshooting guides
- Collaborate with senior engineers on complex system deployments
- Train end-users on new technology implementations
- Monitor system performance and security protocols
- Participate in cross-departmental tech initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- Strong problem-solving and critical thinking abilities
- Basic familiarity with Windows/macOS operating systems
- Excellent written and verbal communication skills
- Ability to learn technical concepts quickly
- Customer service mindset with patience and empathy
- Valid driver's license and reliable transportation
- Passion for continuous learning and self-improvement