Job Description
Join our award-winning IT Support team with comprehensive paid training! We're seeking motivated individuals to launch their tech careers through our immersive 8-week program. Learn industry-leading skills while supporting Fortune 500 clients with cutting-edge cloud technologies. Enjoy hybrid work flexibility after initial training period.
What We Offer:
- Full salary during paid training ($22/hour)
- Industry certifications (CompTIA A+, Google IT Support)
- Hybrid schedule (3 days office/2 days remote)
- Tuition reimbursement for advanced certifications
- Clear career path to senior roles
Responsibilities
- Provide Tier 1-2 technical support via phone, chat, and remote access
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Manage helpdesk tickets using ServiceNow and Jira platforms
- Document troubleshooting procedures and knowledge base articles
- Collaborate with senior engineers on complex infrastructure projects
- Maintain security protocols for client systems and data
- Participate in 24/7 on-call rotation (1 week/month)
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic computer literacy and internet navigation skills
- Strong problem-solving and analytical abilities
- Excellent written and verbal communication skills
- Willingness to learn technical concepts quickly
- Ability to work independently in remote environment
- Customer service experience (retail/tech support a plus)
- Valid US driver's license (for occasional on-site visits)