Job Description
Launch Your Tech Career with Paid Training! Join TechGrowth Solutions as a Remote Tech Support Specialist and receive comprehensive paid training to build in-demand skills. We're seeking motivated individuals in Chicago to join our growing team with flexible remote work options. No prior experience required – we invest in your growth!
What You'll Gain:
- Full paid training program covering cloud platforms, troubleshooting, and customer service
- Career advancement opportunities to senior technical roles
- Competitive salary and comprehensive benefits package
- 100% remote work with flexible hours
- Supportive team environment with mentorship
Responsibilities
- Provide exceptional technical support via phone, chat, and email for enterprise clients
- Diagnose and resolve hardware/software issues using remote access tools
- Document troubleshooting steps and customer interactions in CRM systems
- Collaborate with senior engineers to escalate complex technical problems
- Continuously develop skills through ongoing training modules
- Maintain high customer satisfaction scores (CSAT) metrics
- Participate in team knowledge-sharing sessions
Qualifications
- High school diploma or equivalent (college degree preferred)
- Strong problem-solving and critical thinking abilities
- Excellent written and verbal communication skills
- Basic familiarity with Windows/macOS operating systems
- Ability to learn technical concepts quickly with guidance
- Self-motivated with strong time management skills
- Reliable home office setup with high-speed internet
- Must be legally authorized to work in the United States