Job Description
Launch your career in technology with our comprehensive paid training program! TechAdvance Solutions is seeking motivated Entry-Level IT Support Specialists for immediate remote positions based in Albuquerque. No prior experience required – we provide all necessary training to transform your passion into a professional career. Join our innovative team and enjoy competitive benefits, flexible remote work, and a clear growth path within our expanding organization.
Responsibilities
- Provide remote technical support to clients via phone, email, and chat
- Diagnose and resolve hardware/software issues using troubleshooting methodologies
- Document all interactions and resolutions in our ticketing system
- Collaborate with senior team members to resolve complex technical problems
- Participate in ongoing training modules to enhance technical skills
- Maintain up-to-date knowledge of industry best practices and technologies
- Deliver exceptional customer service with patience and professionalism
Qualifications
- High school diploma or equivalent (college degree preferred)
- Strong problem-solving abilities and logical thinking skills
- Basic computer literacy and familiarity with Windows/macOS
- Excellent written and verbal communication skills
- Self-motivated with ability to learn independently
- Reliable high-speed internet connection for remote work
- Customer service mindset and collaborative attitude
- Must be authorized to work in the United States