Job Description
Launch Your Tech Career in Indianapolis with Full Training Provided! TechGrowth Solutions is seeking passionate individuals for our Entry-Level Tech Support Specialist role. This remote position offers comprehensive paid training and immediate hire opportunities for motivated candidates ready to grow in the IT field. No prior experience required – we invest in your success!
What You'll Gain:
- Full-time remote work with flexible scheduling
- Industry-recognized IT certifications included
- Mentorship from senior engineers
- Clear career advancement path
- Competitive benefits package (health/dental/vision)
Responsibilities
- Provide remote technical support to clients via phone, email, and chat
- Troubleshoot hardware, software, and network issues
- Document cases in CRM systems with detailed notes
- Execute diagnostic tests and implement solutions
- Collaborate with Tier-2 engineers for complex escalations
- Participate in bi-weekly skill-building workshops
- Maintain service level agreement (SLA) metrics
Qualifications
- High school diploma or GED required; associate's degree preferred
- Basic computer literacy (Windows/Mac OS)
- Strong problem-solving and communication skills
- Ability to work independently in remote environment
- Customer service mindset with patience and empathy
- Willingness to learn new technologies
- Reliable internet connection (minimum 25 Mbps)