Job Description
Launch your career in technology with our comprehensive training program! TechSolutions Inc. is seeking motivated entry-level candidates to join our dynamic IT Support team in Columbus. No prior experience required – we provide full hands-on training in network administration, cybersecurity fundamentals, and cloud technologies. Enjoy mentorship from industry experts while working with Fortune 500 clients in a collaborative, growth-oriented environment. This role offers clear career progression paths and opportunities to earn industry certifications.
Responsibilities
- Provide technical support via phone, email, and remote assistance to resolve hardware/software issues
- Install, configure, and maintain computer systems and network infrastructure
- Document troubleshooting steps and create knowledge base articles
- Collaborate with senior engineers on system upgrades and security protocols
- Participate in rotational training modules covering cloud platforms (AWS/Azure)
- Assist with cybersecurity best practices implementation
- Support office technology deployments and maintenance
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic computer literacy and internet navigation skills
- Strong problem-solving abilities and attention to detail
- Excellent written and verbal communication skills
- Ability to learn technical concepts quickly
- Customer service mindset with patience and empathy
- Valid driver's license for occasional on-site support
- Passion for technology and continuous learning