Job Description
Launch your tech career with TechSolutions Inc., Raleigh's leading IT innovator! We're seeking passionate Entry Level IT Support Specialists to join our dynamic team. No experience required – we provide comprehensive training for motivated candidates eager to grow in a fast-paced environment. Perfect for recent graduates and career-changers, this role offers hands-on experience with cutting-edge technology while building foundational skills in network administration and cybersecurity.
Enjoy competitive benefits, mentorship from industry experts, and opportunities for rapid advancement. Our collaborative culture values fresh perspectives and invests in your professional development. If you're tech-savvy, solution-oriented, and ready to start your IT journey, apply today!
Responsibilities
- Provide first-level technical support for hardware, software, and network issues
- Install, configure, and troubleshoot desktops, laptops, and peripheral devices
- Assist with cybersecurity protocols and data protection measures
- Document technical issues and resolutions in ticketing systems
- Collaborate with senior IT staff on infrastructure projects
- Train end-users on new technologies and best practices
- Monitor system performance and maintain IT documentation
Qualifications
- Associate's degree or equivalent technical certification (CompTIA A+, Network+)
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving and communication skills
- Ability to learn new technologies quickly
- Customer service-oriented mindset
- Valid driver's license for occasional on-site support
- Passion for technology and continuous learning