Job Description
Join TechNova Solutions' dynamic team and launch your tech career immediately! We're urgently hiring motivated entry-level professionals for our Boston IT Support role. No prior experience required – we provide comprehensive training. Enjoy competitive benefits, flexible schedules, and a collaborative environment where your growth is our priority. Apply today and start your journey tomorrow!
Responsibilities
- Provide first-level technical support for hardware/software issues
- Assist with network setup and system maintenance
- Document incidents and solutions in IT service management tools
- Collaborate with senior engineers on complex troubleshooting
- Conduct user training on new systems and applications
- Monitor system performance and security protocols
- Participate in IT infrastructure projects as assigned
Qualifications
- High school diploma or equivalent (degree preferred)
- Basic computer literacy and problem-solving skills
- Excellent written and verbal communication abilities
- Customer service mindset with patience and empathy
- Ability to learn technical concepts quickly
- Strong organizational and time-management skills
- Willingness to obtain relevant certifications within 6 months