Job Description
Launch your career with TechGrow Solutions' paid training program for entry-level IT Support Specialists! We're seeking motivated individuals in Philadelphia and remote positions to join our growing team. Enjoy weekly pay, comprehensive training, and a clear path to career advancement. No prior experience required – we provide all the technical skills you need to succeed in this high-demand field.
Why Join Us?
- PAID 8-week technical training program covering networking, security, and cloud fundamentals
- Weekly direct deposit paychecks
- Hybrid work model (remote + Philadelphia office collaboration)
- Clear career progression track to senior roles
- Full benefits package (health/dental/vision) after 90 days
Responsibilities
- Provide remote technical support to clients via phone, email, and chat
- Diagnose and resolve hardware/software issues (Windows/macOS)
- Install and configure network equipment (routers, switches, firewalls)
- Document troubleshooting processes and create knowledge base articles
- Collaborate with senior engineers on complex system issues
- Monitor network performance and security protocols
- Train end-users on new software implementations
Qualifications
- High school diploma or equivalent (college preferred)
- Basic computer literacy and internet navigation skills
- Strong problem-solving and critical thinking abilities
- Excellent verbal/written communication skills
- Self-motivated with ability to learn technical concepts quickly
- Comfortable working independently and in team environments
- Reliable internet connection for remote work (minimum 25 Mbps)