Job Description
Are you ready to launch a high-growth career in Technology?
Apex Digital Solutions is seeking ambitious individuals for our Night Shift Tech Support team in San Jose, CA. We offer fully paid training and a clear pathway to advancement for those who are eager to learn.
Whether you are entering the workforce for the first time or looking to pivot into the tech industry, this is your opportunity to work in a premium environment with top-tier benefits.
Responsibilities
- Provide Technical Assistance: Deliver exceptional customer support via phone and email to resolve technical issues for our valued clients.
- Learn & Adapt: Complete our comprehensive paid training program to master troubleshooting protocols and software systems.
- Client Communication: Maintain a professional, empathetic tone while communicating complex technical solutions to non-technical users.
- Documentation: Accurately record customer interactions and issue resolutions in our CRM systems.
- Team Collaboration: Work closely with senior technicians and account managers to ensure 100% customer satisfaction.
Qualifications
- Education: High School Diploma or GED required.
- Experience: No prior technical experience required; we teach you everything.
- Availability: Must be available to work rotating night shifts (e.g., 10 PM - 7 AM).
- Technical Basics: Comfortable using computers and navigating web browsers.
- Communication: Strong verbal and written communication skills in English.