Job Description
Are you looking for a rewarding career in Information Technology with no prior experience required? Apex Digital Solutions is actively hiring for our Entry-Level Technical Support team in Columbus, Ohio. We are looking for motivated individuals who are eager to learn and grow within a fast-paced, supportive environment.
As an Entry-Level Tech Support Representative, you will be the first point of contact for our clients, providing exceptional service and troubleshooting technical issues. We offer comprehensive paid training to ensure you have the skills you need to succeed.
Why Join Us?
- Paid On-the-Job Training: No prior experience necessary; we teach you everything you need to know.
- Career Growth: Clear pathways for advancement into Senior Support, Team Lead, or Management roles.
- Competitive Pay: Earn a competitive salary with performance-based bonuses.
- Modern Environment: Work in a state-of-the-art facility with a collaborative team culture.
Don't let a lack of experience hold you back. Apply today to start your journey in the tech industry!
Responsibilities
- Respond to incoming customer inquiries via phone, email, and chat with professionalism and empathy.
- Diagnose and troubleshoot basic hardware and software issues for clients.
- Document all customer interactions and technical solutions in our CRM system.
- Escalate complex technical issues to senior staff or engineering teams when necessary.
- Collaborate with the wider team to improve support processes and customer satisfaction.
Qualifications
- High School Diploma or GED required.
- Basic computer proficiency (familiarity with Microsoft Office suite is a plus).
- Strong verbal and written communication skills.
- Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
- A positive attitude and a genuine desire to help others succeed.