Job Description
Are you looking for a career that pays you while you learn? Join our elite team in Austin, TX as a Night Shift Technical Support Specialist. We are currently hiring individuals with a strong work ethic and a desire to learn.
We provide a comprehensive Paid Training Program for all new hires. No prior technical experience is required—just a willingness to learn and a reliable internet connection. If you thrive in a dynamic environment and want to advance your career in the tech industry, apply today.
Why Join Us?
- Paid Training: Complete 4-6 weeks of professional training with a guaranteed start date upon completion.
- Flexible Hours: Work the Night Shift with competitive shift differentials.
- Career Growth: Clear pathways to Senior Support and Management roles.
- Modern Tech: Work with cutting-edge tools and CRM systems.
Responsibilities
- Assist customers via phone and chat with technical inquiries during evening hours.
- Troubleshoot software and hardware issues using a step-by-step guide.
- Educate customers on product features and best practices.
- Document all interactions and resolutions accurately in the CRM system.
- Escalate complex issues to the Tier 2 team promptly.
- Maintain a high level of patience and professionalism under pressure.
Qualifications
- High school diploma or GED required.
- Reliable high-speed internet connection and a quiet workspace.
- Basic computer literacy and typing skills (40+ WPM).
- Strong verbal communication and active listening abilities.
- Ability to work rotating Night Shifts and weekends.
- Must be willing to undergo a background check.