Job Description
Are you ready to start your career tomorrow? ApexTech Solutions is actively seeking a Night Shift Technical Support Specialist to join our growing team in Fort Worth, Texas.
We provide comprehensive training for all new hires, ensuring you have the skills needed to excel from your very first shift. If you are looking for a stable, full-time position with a competitive salary and a supportive work environment, we want to hear from you.
Why Join Us?
- Start Tomorrow: Immediate openings available for night shift candidates.
- Training Provided: No prior experience required; we teach you everything you need to know.
- Night Shift Pay: Earn up to $24.00/hour with shift differentials.
- Modern Environment: Work with cutting-edge technology and a friendly team.
Job Overview
In this role, you will serve as the first point of contact for our clients, resolving technical inquiries and ensuring a seamless user experience during our night operations.
Responsibilities
- Provide exceptional technical support to clients via phone and email during night hours.
- Diagnose and troubleshoot hardware and software issues efficiently.
- Document all customer interactions and solutions in our CRM system.
- Collaborate with the day shift team to ensure continuity of service.
- Stay updated on product knowledge through ongoing training sessions.
- Escalate complex technical issues to senior technicians when necessary.
Qualifications
- High school diploma or GED equivalent.
- Basic computer literacy and typing skills (40+ WPM).
- Reliable high-speed internet connection and a dedicated workspace.
- Strong communication skills with a patient, customer-centric attitude.
- Availability to work a flexible night shift schedule (e.g., 10 PM - 6 AM).
- Willingness to learn new technologies quickly.