Job Description
Are you ready to launch a rewarding career in the technology sector without prior experience? Apex Tech Solutions is currently seeking dedicated individuals to join our growing team as Night Shift Technical Support Associates.
We believe in your potential. That is why we offer comprehensive training programs designed to get you up to speed quickly. Whether you are looking to break into tech or simply want a stable night shift job with great benefits, this is your opportunity.
Why Apply With Us?
- Training Provided: Full paid training to master the skills you need.
- Night Shift Premium: Competitive hourly rates with shift differentials.
- No Experience Needed: We hire based on attitude and work ethic.
- Growth Opportunities: Clear pathways to advancement within the company.
Join us in San Antonio and start your journey today.
Responsibilities
- Provide exceptional technical support to customers via phone and email during the night shift.
- Diagnose and resolve basic hardware and software issues for end-users.
- Document all customer interactions and solutions in our CRM system.
- Collaborate with the day-shift team to ensure seamless issue resolution.
- Assist in onboarding new team members and training materials.
- Maintain a high level of professionalism and patience in a fast-paced environment.
Qualifications
- High School Diploma or GED required.
- Reliable home internet connection (if remote).
- Basic computer literacy and typing skills.
- Ability to work independently and manage time effectively.
- Willingness to work rotating night shifts (e.g., 10 PM - 6 AM).