Job Description
Start Your Career Tomorrow in Fort Worth!
TechSolutions USA is currently seeking enthusiastic individuals to join our team as Night Shift Technical Support Specialists. If you have a knack for solving problems and a passion for helping others, we provide the training you need to succeed. This is a fantastic opportunity for those looking for immediate employment with a stable, growing company.
Don't worry if you lack extensive experience—we offer comprehensive on-the-job training to ensure you are ready to support our clients effectively from your first shift.
Responsibilities
- Provide Technical Assistance: Answer incoming support tickets and phone calls to resolve customer technical issues efficiently during night hours.
- Troubleshoot Systems: Diagnose and resolve hardware, software, and network connectivity problems using established protocols.
- Customer Communication: Communicate clearly and professionally with customers to understand their technical needs and explain solutions in simple terms.
- Documentation: Accurately document all customer interactions, issues, and resolutions in our internal ticketing system.
- Training Compliance: Actively participate in daily training sessions and role-plays to improve product knowledge and technical skills.
- Issue Escalation: Identify complex issues that require senior support and escalate them to the appropriate team members.
Qualifications
- Education: High school diploma or GED is required.
- Technical Aptitude: Basic understanding of computers, operating systems (Windows/Mac), and the internet is preferred.
- Reliability: Must have a reliable high-speed internet connection and a dedicated workspace.
- Schedule: Must be available to work rotating night shifts (e.g., 6:00 PM to 2:00 AM or 8:00 PM to 4:00 AM).
- Soft Skills: Strong written and verbal communication skills with a patient and customer-centric attitude.
- Availability: Must be willing to start immediately upon hiring.