Job Description
Join TechSolve Denver's award-winning team as a Night Shift Remote Support Specialist! We're seeking motivated individuals with no prior experience to join our paid training program. Enjoy the flexibility of remote work while building a career in tech with comprehensive training, competitive pay, and growth opportunities. This full-time night shift role offers stability and advancement potential in a supportive environment.
What We Offer:
- 4-week paid training program with mentorship
- Full remote work opportunity (US-based)
- Competitive hourly wage + performance bonuses
- Comprehensive benefits package (health/dental/vision)
- Career advancement paths to senior roles
Responsibilities
- Provide remote technical support to clients via phone, chat, and email
- Troubleshoot hardware/software issues and implement solutions
- Document cases accurately in CRM systems
- Collaborate with team members during shift transitions
- Maintain high customer satisfaction scores
- Adhere to security protocols for sensitive data
- Participate in ongoing skill development sessions
Qualifications
- High school diploma or equivalent (required)
- No experience necessary - training provided
- Strong problem-solving abilities
- Excellent written and verbal communication skills
- Reliable home office setup with high-speed internet
- Ability to work independently during night shifts
- Basic computer proficiency (Windows/Mac)
- Positive attitude and willingness to learn