Job Description
Are you looking for a stable career in technology that offers flexibility and growth?
TechSolutions Inc. is currently seeking a motivated Entry-Level IT Support Specialist to join our dynamic team in the heart of San Jose, CA. This is an excellent opportunity for recent graduates or career changers to break into the tech industry without needing prior experience.
As a Night Shift Specialist, you will be the first line of defense for our clients, ensuring critical systems remain operational while enjoying a quieter work environment. We pride ourselves on our modern culture, competitive benefits package, and commitment to employee development.
Why Join Us?
- Competitive hourly pay ($18 - $24/hr)
- Comprehensive health, dental, and vision insurance
- Paid time off and holidays
- Career advancement opportunities
- Modern, ergonomic office environment
Responsibilities
- Ticket Management: Log, prioritize, and resolve incoming IT support tickets using Zendesk or ServiceNow within the SLA.
- Hardware Troubleshooting: Perform diagnostics and repairs on laptops, desktops, printers, and peripherals.
- Network Monitoring: Monitor server health and network traffic to proactively identify and resolve potential issues.
- User Support: Provide remote and on-site technical assistance to staff regarding software installation, email configuration, and general troubleshooting.
- Documentation: Maintain accurate records of technical issues, resolutions, and system configurations in our knowledge base.
- Security Protocols: Assist in enforcing security policies and conducting routine security audits during the night cycle.
- System Updates: Schedule and deploy critical software updates and patches during low-traffic hours.
Qualifications
- Education: High School Diploma or GED required; Associate degree in Computer Science or IT is a strong plus.
- Experience: Entry Level – No prior technical experience required; we provide comprehensive on-the-job training.
- Technical Aptitude: Basic understanding of Windows, macOS, and Android operating systems.
- Availability: Must be available to work a consistent night shift (e.g., 10:00 PM – 6:00 AM) with some weekend availability.
- Communication Skills: Ability to communicate complex technical concepts clearly to non-technical users.
- Problem Solving: Strong analytical skills with the ability to troubleshoot step-by-step.
- Reliability: Demonstrated punctuality and a strong work ethic.