Job Description
Join our dynamic team as an Entry-Level Night Shift Customer Service Specialist at GlobalCare Solutions! This is your gateway to a rewarding career in healthcare administration with no prior experience required. Work in a supportive environment where your contributions matter, enjoy competitive pay, and gain valuable skills that open doors to future growth. As a night shift professional, you'll benefit from quieter operations, focused collaboration, and exclusive shift differentials. Our comprehensive training program ensures you're equipped to excel from day one.
Why Choose GlobalCare?
- Industry-leading benefits package including health insurance and retirement plans
- Tuition reimbursement for career advancement opportunities
- Recognition programs for top performers
- Modern, accessible workplace with free parking
Responsibilities
- Handle inbound/outbound calls with patients regarding billing inquiries and appointment scheduling
- Update and maintain electronic health records (EHR) systems with precision
- Collaborate with healthcare providers to resolve patient concerns efficiently
- Document all interactions in compliance with HIPAA regulations
- Process insurance claims and verify patient eligibility
- Participate in cross-departmental initiatives to improve service quality
- Conduct follow-up communications to ensure patient satisfaction
Qualifications
- High school diploma or equivalent (college preferred)
- Basic computer literacy with ability to learn new software quickly
- Exceptional verbal communication and active listening skills
- Ability to multitask in a fast-paced environment
- Strong attention to detail and accuracy in documentation
- Reliable transportation and consistent attendance
- Positive attitude with customer-first mindset
- No healthcare experience necessary – we provide full training!