Job Description
Join PhillyCare Solutions as an Entry-Level Customer Service Associate and kickstart your career in healthcare administration! No prior experience required—we provide comprehensive training to help you thrive. Enjoy a collaborative environment with growth opportunities and competitive benefits. Perfect for recent graduates or career changers looking to make a difference in Philadelphia's healthcare community.
Responsibilities
- Respond to patient inquiries via phone, email, and in-person with empathy and professionalism
- Accurately update and maintain electronic health records (EHR) systems
- Coordinate appointment scheduling and verify insurance information
- Assist with administrative tasks including data entry and file management
- Collaborate with healthcare providers to ensure seamless patient experiences
- Adhere to HIPAA compliance and confidentiality standards
Qualifications
- High school diploma or equivalent required (college graduates encouraged)
- Exceptional communication and interpersonal skills
- Strong attention to detail and organizational abilities
- Proficient in basic computer applications (MS Office Suite)
- Ability to multitask in a fast-paced environment
- Positive attitude with willingness to learn new systems
- No healthcare experience necessary—training provided