Job Description
Are you looking for a rewarding career with no prior experience required?
We are currently hiring for our Night Shift Customer Service Team in Raleigh, NC. Join a dynamic company that values dedication and offers a fantastic work-life balance with evening hours. No experience? No problem. We provide comprehensive paid training and a clear path for advancement.
As a Customer Service Associate, you will be the friendly voice and face of our brand, ensuring our clients receive top-tier support around the clock.
Why You'll Love Working Here:
- Zero Experience Required: We train you from the ground up.
- Generous Pay: Competitive hourly rate with performance bonuses.
- Flexible Scheduling: Night shift hours allow you to enjoy your days off.
- Modern Facilities: State-of-the-art office in the heart of Raleigh.
Responsibilities
- Handle inbound and outbound customer inquiries professionally and with empathy.
- Resolve customer issues and complaints efficiently to ensure high satisfaction rates.
- Document all customer interactions and transactions accurately in the CRM system.
- Collaborate with team leads and cross-functional departments to improve service quality.
- Assist in maintaining a positive, organized, and professional work environment.
- Stay up-to-date with product knowledge to provide accurate information.
Qualifications
- Must be at least 18 years of age.
- Reliable transportation (shifts run overnight, 10 PM - 6 AM).
- Basic computer proficiency and typing skills (40+ WPM).
- Strong verbal communication skills and a professional phone manner.
- Ability to work independently with minimal supervision.
- Willingness to learn new software and processes quickly.