Job Description
Join a dynamic team in the heart of Washington DC with a high-growth company!
We are currently seeking a motivated and reliable Night Shift Customer Service Representative to join our operations. This is an outstanding entry-level opportunity for individuals looking to start a career in a corporate environment with no prior experience required. If you thrive in a fast-paced setting and are looking for a stable night shift position, we want to meet you.
Why You Will Love This Role:
- Zero Experience Required: We provide paid training to get you up to speed.
- Excellent Compensation: Earn between $18.00 and $22.00 per hour.
- Full Benefits Package: Health, dental, and vision insurance available after 90 days.
- Professional Environment: Work in a modern facility in downtown DC.
Responsibilities
- Manage a high volume of inbound and outbound customer inquiries via phone, email, and chat during the night shift.
- Resolve customer issues, answer questions, and provide accurate information regarding our services.
- Document all customer interactions and maintain precise records in our CRM database.
- Follow established scripts and standard operating procedures to ensure consistency.
- Collaborate with team leads to escalate complex issues and improve service processes.
- Meet daily performance metrics regarding response time and customer satisfaction scores.
- Assist in training new hires as you grow within the organization.
Qualifications
- Must be at least 18 years of age.
- High school diploma, GED, or equivalent education required.
- Basic computer literacy and typing skills (minimum 30 WPM).
- Must possess a reliable form of transportation.
- Ability to work independently and stay focused during night hours.
- Strong communication skills with a patient and professional demeanor.