Job Description
Are you looking to kickstart your career in the technology sector? Apex Systems is seeking a motivated Junior Technical Support Specialist to join our growing team in Seattle. We value passion, curiosity, and a willingness to learn over years of prior experience.
In this entry-level role, you will be the first point of contact for our clients, providing top-tier technical assistance and ensuring our systems run smoothly. You will work under the mentorship of senior engineers, gaining invaluable hands-on experience with industry-standard tools.
Why You'll Love Working Here
- Career Growth: Clear path from entry-level to Senior Engineer.
- Modern Stack: Exposure to cutting-edge cloud and networking technologies.
- Flexible Environment: Hybrid work model (2 days in-office).
Don't let a lack of experience hold you back. If you have a strong aptitude for technology and great communication skills, we want to hear from you.
Responsibilities
- Diagnose and troubleshoot basic hardware and software issues for end-users.
- Manage and respond to incoming support tickets efficiently using our ticketing system.
- Collaborate with the IT team to implement software updates and patches.
- Document technical procedures and maintain accurate logs of user interactions.
- Assist in the setup and configuration of new employee workstations and devices.
Qualifications
- High school diploma or equivalent required; Associate degree in IT is a plus.
- No prior professional experience required—fresh graduates are encouraged to apply.
- Familiarity with Microsoft Office Suite (Word, Excel, Outlook) is preferred.
- Strong problem-solving skills and logical thinking abilities.
- Excellent written and verbal communication skills.
- Ability to work independently and as part of a collaborative team.