Job Description
Are you looking to launch a career in the technology sector?
Apex Tech Solutions is seeking a motivated Junior Technical Support Specialist to join our dynamic team in New York City. We are a forward-thinking company dedicated to providing top-tier IT solutions, and we are looking for individuals eager to learn and grow within a supportive environment. This is an excellent opportunity for recent graduates or career changers with no prior experience required.
Why Join Us?
- Competitive Salary: Starting at $50,000 with annual performance reviews.
- Comprehensive Benefits: Health, dental, and vision insurance.
- Growth Opportunities: Clear pathways to senior technical roles.
- Modern Work Environment: Hybrid work model from our NYC office.
If you have a passion for technology and a desire to help others, we want to hear from you!
Responsibilities
- Provide first-level technical support to clients via phone, email, and chat to resolve hardware and software issues.
- Diagnose and troubleshoot basic network connectivity problems and operating system errors.
- Document all customer interactions and technical resolutions in our internal ticketing system.
- Assist in the setup and configuration of new devices and software for incoming clients.
- Collaborate with senior technical staff to escalate complex issues and learn best practices.
- Maintain a positive and professional demeanor while managing high-volume support inquiries.
- Participate in weekly training sessions to stay updated on the latest technology trends.
Qualifications
- High school diploma or equivalent required; Associate’s degree or Bachelor’s degree in IT, Computer Science, or a related field is a plus.
- Strong written and verbal communication skills with the ability to explain complex concepts to non-technical users.
- Familiarity with Microsoft Office Suite (Word, Excel, Outlook) and basic computer hardware.
- Excellent problem-solving skills and a logical approach to troubleshooting.
- A customer-centric attitude with a strong willingness to learn and adapt.
- Reliable internet connection and computer access for remote training sessions.
- Ability to work flexible hours, including occasional evening shifts.