Job Description
Are you a recent graduate or an ambitious professional looking to break into the tech industry? TechNova Solutions, a leading innovator in the Jacksonville market, is looking for a Junior Technical Support Specialist to join our dynamic team. We offer an immediate start for the right candidate and a comprehensive benefits package.
We are seeking a motivated individual with a passion for technology and problem-solving to assist our clients with hardware and software inquiries. This is a fantastic opportunity for someone ready to launch their career in IT support with no experience required.
Why Join Us?
- Immediate Hiring: Start your career within two weeks.
- Competitive Pay: Earn between $45,000 and $55,000 annually.
- Growth Opportunities: Clear path to Senior Support and Management roles.
- Modern Environment: Work in a collaborative, tech-forward office in Downtown Jacksonville.
Responsibilities
- Provide first-level technical support via phone, email, and chat to internal employees and clients.
- Troubleshoot and resolve hardware and software issues efficiently.
- Document all technical issues and resolutions in our knowledge base system.
- Collaborate with the senior IT team to escalate complex problems.
- Conduct basic training sessions for new software installations.
- Monitor system performance and report technical anomalies.
Qualifications
- High School Diploma or GED required; Associate’s degree in IT or related field preferred.
- Basic understanding of computer hardware and operating systems (Windows, macOS).
- Strong customer service orientation and communication skills.
- Ability to explain complex technical concepts to non-technical users.
- Must be available to start immediately.