Job Description
Are you ready to launch your career in the dynamic world of Information Technology? Apex Tech Solutions is looking for a driven Junior Technical Support Specialist to join our growing team in Indianapolis. We offer immediate hire opportunities for ambitious individuals eager to learn and grow.
In this role, you will be the first point of contact for our clients, solving technical challenges and ensuring seamless operations. We provide comprehensive training and a supportive environment for entry-level candidates.
Why Join Us?
- Immediate Start: We prioritize filling roles quickly to get you on board.
- Career Growth: Clear pathways to advancement into Senior Support and Systems Administration.
- Modern Tools: Work with the latest technologies in a remote-first hybrid environment.
Responsibilities
- Provide first-level technical support via phone, email, and remote desktop tools.
- Troubleshoot hardware and software issues for end-users, including printers, operating systems, and applications.
- Document all technical issues and resolutions in our ticketing system for future reference.
- Assist in the installation, configuration, and maintenance of workstations and peripherals.
- Collaborate with senior IT staff to identify root causes of complex technical problems.
- Maintain a high level of customer satisfaction by responding to inquiries promptly and professionally.
Qualifications
- High School Diploma or GED required; Associate’s degree in IT or related field is a plus.
- Familiarity with Windows 10/11 and basic knowledge of Mac OS is preferred.
- Strong problem-solving skills and the ability to think logically.
- Excellent written and verbal communication skills.
- Willingness to learn new technologies and complete company-provided training.
- Reliable internet connection and a quiet workspace for remote support tasks.