Job Description
Welcome to TechNova Solutions, where innovation meets opportunity. We are seeking a dedicated Junior Technical Support Specialist to join our dynamic team in Austin, Texas. This is a fantastic opportunity for recent graduates or career changers looking to break into the IT industry.
Why join us?
- Comprehensive Training: We believe in growing from within. Enjoy our industry-leading 12-week onboarding and training program designed to equip you with the skills needed to excel.
- Full-Time Stability: A consistent schedule with competitive benefits and a clear path for advancement.
- Modern Work Environment: Collaborative culture in the heart of Austin.
As part of our support team, you will serve as the first point of contact for our clients, ensuring they receive the technical assistance they need to succeed.
Responsibilities
- Diagnose and troubleshoot technical issues via phone, email, and chat.
- Document customer interactions and technical solutions in our CRM system.
- Collaborate with senior engineers to resolve complex tickets.
- Conduct quality assurance checks on support calls.
- Assist in the implementation of new software updates for clients.
Qualifications
- High school diploma or equivalent (Bachelor’s degree preferred).
- Strong problem-solving and critical thinking skills.
- Excellent verbal and written communication abilities.
- Willingness to learn new technologies through our training program.
- Ability to work in a fast-paced, team-oriented environment.