Job Description
Welcome to Charlotte Tech Innovators, where we are shaping the future of digital solutions in the Carolinas. We are currently seeking a driven Junior Technical Support Specialist to join our growing team. This entry-level position is perfect for recent graduates or individuals looking to launch their career in the IT sector.
As a Junior Technical Support Specialist, you will be the backbone of our IT operations, ensuring our employees have seamless access to technology. We pride ourselves on a collaborative culture that values mentorship and continuous learning.
Responsibilities
- Provide tier-one technical assistance to internal staff via phone, email, and ticketing systems.
- Diagnose and troubleshoot hardware, software, and network connectivity issues.
- Assist in the provisioning and configuration of new employee workstations and devices.
- Maintain accurate documentation of technical issues and resolutions in the helpdesk database.
- Monitor system performance and report potential security vulnerabilities to the IT Manager.
- Collaborate with senior IT staff to escalate complex problems and implement solutions.
- Conduct onboarding training for new hires regarding company technology policies.
Qualifications
- High School Diploma or GED required; Associate’s degree in Computer Science, IT, or related field is a plus.
- Familiarity with Microsoft Office Suite and basic operating systems (Windows/macOS).
- Strong interpersonal and communication skills with a customer-first mindset.
- Ability to think critically and solve problems under pressure.
- Willingness to obtain industry-recognized certifications (e.g., CompTIA A+) within one year of hire.
- Flexibility to work in a hybrid office environment.