Job Description
Are you ready to launch your career in the tech industry? Austin Digital Labs is looking for a motivated Junior Technical Support Specialist to join our growing team. We offer a fantastic opportunity for individuals with no prior experience to learn the ropes in a dynamic and supportive environment.
In this role, you will be the first point of contact for our clients, assisting them with technical inquiries and ensuring a seamless user experience. If you have a passion for problem-solving and a desire to grow in a corporate setting, we want to hear from you!
Responsibilities
- Provide Tier 1 Technical Support: Assist customers via email, chat, and phone with basic technical issues and account inquiries.
- Troubleshooting: Identify and resolve common software and hardware problems using established guidelines.
- Customer Onboarding: Guide new users through the setup process to ensure they feel comfortable with our products.
- Documentation: Accurately document all customer interactions and issues in our CRM system.
- Feedback Collection: Gather customer feedback and relay it to the product team to help improve our services.
- Team Collaboration: Work closely with senior support staff to learn best practices and technical knowledge.
Qualifications
- Education: High school diploma or equivalent (Associate’s degree preferred but not required).
- Experience: No prior experience required; we provide full training.
- Technical Skills: Basic computer literacy and familiarity with web browsers and operating systems.
- Communication: Excellent verbal and written communication skills with a friendly and professional tone.
- Soft Skills: Strong problem-solving abilities and a patient, customer-centric attitude.
- Availability: Must be available to work part-time hours, including some evenings and weekends.