Job Description
Are you a motivated individual looking to kickstart your career in the dynamic tech industry? TechHorizon Solutions is seeking a Junior Technical Support Specialist to join our growing team in Austin, Texas. We offer paid training and a supportive environment where no prior experience is required—just a willingness to learn and a genuine passion for helping others.
As part of our entry-level team, you will work closely with our senior support staff to resolve customer queries, troubleshoot hardware and software issues, and ensure our clients have a seamless experience with our innovative products.
Why Join Our Team?
- Competitive salary and comprehensive benefits package.
- On-the-job training and mentorship programs.
- Flexible work environment in the heart of Austin.
- Clear pathway for rapid career advancement.
Responsibilities
- Assist customers with technical inquiries via phone, email, and live chat.
- Learn and utilize internal ticketing systems to track and prioritize support requests.
- Document common issues and resolutions in our knowledge base.
- Collaborate with senior technicians to diagnose and resolve complex technical problems.
- Maintain a positive and professional demeanor in all customer interactions.
Qualifications
- High school diploma or equivalent (Associate’s degree preferred).
- Basic proficiency with Microsoft Office Suite (Word, Excel, Outlook).
- Strong written and verbal communication skills.
- Reliable high-speed internet connection and home office setup.
- Aptitude for learning new technologies quickly.
- Ability to work independently and as part of a collaborative team.