Job Description
Are you looking for a rewarding career in Information Technology with a company that invests in your future? Apex Digital Solutions is currently seeking a motivated Junior Technical Support Specialist to join our dynamic team in Chicago, IL.
We pride ourselves on being an equal opportunity employer and are looking for candidates who are eager to learn and grow. We offer comprehensive training to help you master the skills necessary to excel in a tech-forward environment. If you have a passion for helping others and a knack for problem-solving, we want to hear from you.
Why Join Us?
- Mentorship-Driven Culture: Learn from industry experts with hands-on training programs designed for entry-level candidates.
- Growth Opportunities: Clear pathways for career advancement within the IT sector.
- Modern Environment: Work in a collaborative, innovative workspace located in the heart of downtown Chicago.
Don't let a lack of experience hold you back. At Apex Digital Solutions, we value potential and attitude over just previous experience. Apply today to kickstart your career!
Responsibilities
- Troubleshoot Technical Issues: Assist clients with hardware and software problems via phone, email, and remote desktop tools.
- Customer Communication: Provide clear, professional, and empathetic support to resolve customer inquiries efficiently.
- Documentation: Accurately log tickets, resolutions, and customer feedback into our CRM system.
- Collaboration: Work closely with senior IT staff to learn best practices and escalate complex issues appropriately.
- Training: Complete internal training modules on company products and technical processes.
- System Maintenance: Perform routine checks and updates on client systems under supervision.
Qualifications
- Education: High school diploma or equivalent required; Associate’s degree in Computer Science or related field is a plus.
- Technical Skills: Basic knowledge of Microsoft Office Suite (Word, Excel, Outlook) and operating systems (Windows/macOS).
- Communication: Strong verbal and written communication skills with the ability to explain complex concepts simply.
- Problem Solving: Demonstrated ability to think critically and troubleshoot basic technical hurdles.
- Attitude: Enthusiastic, self-motivated, and eager to learn new technologies.
- Reliability: Ability to work full-time and adhere to company policies and schedules.