Job Description
Are you ready to launch your career in the heart of Colorado? Apex Tech Solutions is seeking a motivated Junior Technical Support Specialist to join our dynamic team. We are not looking for years of experience; we are looking for curiosity, a hunger to learn, and a passion for helping others.
In this role, you will be the first point of contact for our clients, providing top-tier technical assistance and troubleshooting. You will work in a collaborative, fast-paced environment that values innovation and professional growth. If you are a recent graduate or looking to pivot your career into the tech industry, this is the perfect opportunity to build a solid foundation.
Why Join Us?
- Career Growth: Comprehensive training program designed to fast-track your technical career.
- Modern Environment: Work in a state-of-the-art office in downtown Denver.
- Competitive Benefits: Health, dental, and vision insurance, 401(k) matching, and generous PTO.
Responsibilities
- Provide exceptional technical support to clients via phone, email, and chat.
- Diagnose and troubleshoot hardware and software issues in a Windows and Mac environment.
- Document technical issues and resolutions in our ticketing system (Zendesk/ServiceNow).
- Assist in the setup and configuration of new hardware and peripherals for employees.
- Collaborate with senior engineers to resolve complex technical escalations.
- Stay up-to-date with the latest technology trends and software updates to share with the team.
Qualifications
- High School Diploma or GED required; Associate’s or Bachelor’s degree in IT or related field is a plus.
- Basic computer literacy and familiarity with operating systems (Windows 10/11, macOS).
- Strong verbal and written communication skills with a customer-centric attitude.
- Ability to multitask and prioritize tasks in a fast-paced environment.
- Willingness to obtain relevant certifications (we will sponsor training!).
- A valid driver’s license is preferred.