Job Description
Join Our Team and Launch Your Tech Career!
Apex Digital Solutions is seeking a motivated Junior Technical Support Specialist to join our growing team in Denver, Colorado. This is a fantastic entry-level opportunity for individuals looking to break into the Information Technology industry. We provide full paid training and mentorship, so no prior experience is necessary.
In this role, you will be the first point of contact for our clients, helping to resolve technical issues and ensure a seamless user experience. If you are a problem-solver with a passion for technology and a customer-first mindset, we want to hear from you.
Responsibilities
- Provide Tier 1 Technical Support: Assist customers via phone, email, and live chat to troubleshoot hardware and software issues.
- Customer Troubleshooting: Diagnose common technical problems and implement standard solutions efficiently.
- Documentation: Maintain accurate records of support tickets and create detailed knowledge base articles for future reference.
- Collaboration: Work closely with senior engineers to escalate complex issues and learn best practices.
- Client Education: Educate users on basic system features and preventative maintenance tips.
- System Updates: Assist in testing new software updates and reporting bugs to the development team.
Qualifications
- Education: High school diploma or equivalent required; Associate degree in IT or related field is a plus.
- Experience: No prior professional experience required; we value attitude and aptitude over history.
- Skills: Basic understanding of Windows and Mac operating systems; familiarity with web browsers and email clients.
- Soft Skills: Excellent verbal and written communication skills; ability to explain technical concepts to non-technical users.
- Availability: Must be available to work full-time, including some weekends and holidays as needed.
- Computer Proficiency: Must be comfortable navigating multiple windows and software applications simultaneously.