Job Description
Launch Your Tech Career in the Heart of San Francisco
Are you looking for a full-time opportunity to break into the tech industry? Apex Innovations is hiring a Junior Technical Support Specialist to join our dynamic team.
We are not looking for a candidate with years of experience; we are looking for ambition, curiosity, and a passion for learning. This role is designed for recent graduates and career changers who want to build a solid foundation in IT support while working in a premium environment.
Why Join Us?
- Comprehensive training program for entry-level candidates.
- Work with cutting-edge technologies in a fast-paced startup environment.
- Opportunity for rapid career advancement.
We are committed to diversity and inclusion and welcome all applicants.
Responsibilities
- Provide first-level technical support to end-users via phone, email, and ticketing systems.
- Diagnose and troubleshoot basic hardware, software, and network connectivity issues.
- Maintain accurate and up-to-date documentation of all support interactions.
- Collaborate with senior engineers to resolve escalated technical tickets.
- Conduct basic system audits and inventory checks.
- Assist in the setup and configuration of new employee workstations.
Qualifications
- No prior professional experience required; we train the right candidates.
- High school diploma or equivalent (Bachelor's degree in Computer Science or related field is a plus).
- Strong problem-solving skills and a logical approach to troubleshooting.
- Excellent written and verbal communication skills.
- Basic computer literacy and familiarity with Windows/Mac operating systems.
- Ability to work well in a team and independently.